My Engagement Model

Email Paul now  on paul@paudebaire.id.au

Our client’s expectations guide our thinking and process. Engaging with the client is an everyday feature of our business. It is simple as a telephone call or as complex as a written submission; either way it is crucial to who we are and the quality of our business relationships. 

• Information - We keep them informed.

• Consultation - Here are our Options? What do you prefer?

• Involvement - Your ideas and issues will be reflected in policy options.

• Collaboration - Within broad "best practice" guidelines, your recommendations will be included in decisions if practicable.

Some of the tools we use to better engage our clients are:

• Providing concise and evidence-based information.

• Surveys.

• Client Submissions.

• Client meetings.

• Workshops.

• Focus groups.

• Bilateral interviews - Reciprocal Feedback.

• Expert Panels or Panel of Experts. (Remember each option is different).

The Engagement Model.

• Rank and assess the issues, we prioritise our response and our Engagement.

• Seek Approval for the objective and scope of Engagement.

• Plan the details of the Engagement.

• Manage the Engagement.

• Analyse the client's contribution.

• Manage the decisions - provide 360 degree feedback to the client and our team.

• Evaluate and learn from the experience and apply these findings to the next Engagement.